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Our consultants are industry veterans with 25+ years of experience in Cloud Communications and Security.
Unified Communications as a Service (Cloud9 Advisor), Microsoft Teams Voice/calling and Contact Center as a Service (CCaaS) are off-premise, cloud-based solutions that eliminate the need for companies to purchase, maintain and continuously upgrade premises-based phone systems, IP PBXs, Contact Center platforms, IVRs and Conferencing systems.
Microsoft Teams and M365 include an embedded phone system that can be activated with proper Microsoft licensing and utilized as an enterprise-grade phone system by adding Direct Routing providers for connectivity to the PSTN for making and receiving external calls.
CCaaS allows for enhanced call center capabilities by queuing not only calls, but other interactions such as web chat, email, fax, sms and social media application messages. It provides a full 'multi-media' or omni-channel experience for companies' customers to interact with agents.
For businesses of any size, AI has many beneficial applications and useability. The use cases are tasks such as digital personal assistants, or DPAs, to help people do their jobs or empowering call center agents in real time in searching and providing knowledge sources, sales objection handling, customer service Q&A handling, automated customer surveys CSAT scoring, faster agent performance grading, and fully autonomous AI agents. In cybersecurity, the use cases are Ai-enabled, penetration testing, attack identification, rapid response, automated patching, incident data analysis, social engineering detection, and fraud detection.
Microsoft Teams Voice
Microsoft Teams and M365 include an embedded phone system that can be activated with proper Microsoft licensing and utilized as an enterprise-grade phone system by adding Direct Routing or ‘Operator Connect’ providers for connectivity to the PSTN for making and receiving external calls natively within the Teams client and app.
Cloud Communications- UCaaS
Unified Communications as a Service (UCaaS), is an off-premise, cloud-based solution that eliminates the need for companies to purchase, maintain and continuously upgrade premises-based phone systems, IP PBXs, IVRs and Conferencing systems. We can design a multi-channel UCaaS solution, which allows you to expand your customer interactions to include SMS and popular and broadly used social media apps.
Cybersecurity
Predicting and eliminating cyber threats is an essential task. Also, many businesses must implement Cybersecurity Compliance. Our top-tier Cybersecurity providers have best-of-breed solutions for Cloud, Endpoint security (EDR / MDR / XDR), Data, Network, Application, users, and Ransomware protection. Additionally, we can assist with Compliance, Vulnerability Assessment, Identity Threat protection, Phishing & Malware protection, APT & DDoS protection, Threat Intelligence services, Incident Response, SIEM, CIEM, SAAS, SASE, SOC, etc.
Compliance
The widespread use of cloud services combined with remote workers pose cybersecurity threats. Regulatory laws and compliance standards as well as cybersecurity insurance requirements have become an integral part of any business. Failing to comply or being unprepared for audits, can carry severe consequences. Our top-tier providers can assist with compliance standards addressing HIPAA, PCI, SOC2, ISO27001, SOX, GLBA, FISMA and many others. We can help you maintain regulatory requirements continuously and consistently over time and even automate repetitive compliance tasks.
Cloud Migration
We can assist in designing a cloud migration strategy that would address scalability, increased security, compliance, 24/7/365 management, flexibility, mobility and lower costs.
Contact Center – CCaaS
Similar to UCaaS, Contact Center as a Service (CCaaS), is an off-premises, cloud-based solution that eliminates the need for companies to purchase, maintain and continuously upgrade premises-based systems. We can design an Omni-channel, multi-Media CCaaS solution, which allows your agents to expand your customers’ interactions to include Voice, email, WebChat, SMS and popular and broadly used social media apps. Also, Artificial Intelligence (AI) can be utilized to reduce your agent queue traffic by deploying AI bots, virtual agents and intelligent IVR. Data analytics and management reporting could also be automated to provide much more enhanced and productive management tools.
Mobility & Mobile Management
We can implement effective mobility management to enhance productivity, optimize spending, ensure security measures, leverage advanced mobile technologies and continuously review and improve mobility strategies to adapt to evolving nosiness needs.
IoT
IoT (Internet of Things) solutions integrate smart devices, sensors, and connectivity to enable seamless communication and data exchange across various platforms. We can design a solution in order to enhance efficiency by automating tasks, lower costs by reducing waste, enhance security by protecting business assets and data, and improve customer experience.
Whether you need wired fiber, ethernet access, wireless connectivity or SD-WAN, we can assist in designing a wide area network to address security, prioritization, and optimization.
We, at Cloud9 Advisor, provide a ‘No-Fee’ comprehensive consultation service and thrive to be the trusted partner to our customers in researching, sourcing, recommending, and negotiating the best-of-breed solutions and top-tier providers for customers’ technology needs and purchases.
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