A subsidiary of UCAAS INC.

SOLUTIONS

Our Advisors are industry veterans with 27+ years of experience in Cloud Communications, Cybersecurity, AI, Cloud Migration, Mobility and Networking.

Our Solutions:

Artificial Intelligence (AI)

For businesses of any size, AI has many beneficial applications and useability. The use cases are tasks such as digital personal assistants, or DPAs, to help people do their jobs or empowering call center agents in real time in searching and providing knowledge sources, sales objection handling, customer service Q&A handling, automated customer surveys CSAT scoring, faster agent performance grading, and fully autonomous AI agents.  In cybersecurity, the use cases are Ai-enabled, penetration testing, attack identification, rapid response, automated patching, incident data analysis, social engineering detection, and fraud detection.

Cloud Voice & MS Teams Voice

Microsoft Teams Voice

Microsoft Teams and M365 include an embedded phone system that can be activated with proper Microsoft licensing and utilized as an enterprise-grade phone system by adding Direct Routing or ‘Operator Connect’ providers for connectivity to the PSTN for making and receiving external calls natively within the Teams client and app.

Cloud Communications- UCaaS

Unified Communications as a Service (UCaaS), is an off-premise, cloud-based solution that eliminates the need for companies to purchase, maintain and continuously upgrade premises-based phone systems, IP PBXs, IVRs and Conferencing systems.  We can design a multi-channel UCaaS solution, which allows you to expand your customer interactions to include SMS and popular and broadly used social media apps.

Cybersecurity & Compliance

Cybersecurity

Predicting and eliminating cyber threats is an essential task. Also, many businesses must implement Cybersecurity Compliance.  Our top-tier Cybersecurity providers have best-of-breed solutions for Cloud, Endpoint security (EDR / MDR / XDR), Data, Network, Application, users, and Ransomware protection.  Additionally, we can assist with Compliance, Vulnerability Assessment, Identity Threat protection, Phishing & Malware protection, APT & DDoS protection, Threat Intelligence services, Incident Response, SIEM, CIEM, SAAS, SASE, SOC, etc.

Compliance

The widespread use of cloud services combined with remote workers pose cybersecurity threats.  Regulatory laws and compliance standards as well as cybersecurity insurance requirements have become an integral part of any business.  Failing to comply or being unprepared for audits, can carry severe consequences.  Our top-tier providers can assist with compliance standards addressing HIPAA, PCI, SOC2, ISO27001, SOX, GLBA, FISMA and many others.  We can help you maintain regulatory requirements continuously and consistently over time and even automate repetitive compliance tasks.

CCaaS

Contact Center as a Service (CCaaS) allows for enhanced Call Center capabilities by queuing not only calls, but also other interactions such as web chat, email, fax, SMS and broadly used social media apps. It provides full ‘Multi-Media’ or ‘Omni-Channel’ experience for companies’ customers to interact with you the way they prefer.  Also, Artificial Intelligence (AI) can be utilized to reduce your agent queue traffic by deploying AI bots, virtual agents and intelligent IVR.  Data analytics and management reporting could also be automated to provide much more enhanced and productive management tools. AI agents or bots can also be efficiently introduced into contact center task flows to automate certain interactions or remove the burden on human agents, as well as utilizing ‘Agentic AI’ to autonomously perform tasks and make decisions.

 

Cloud Migration

Cloud Migration

We can assist in designing a cloud migration strategy that would address scalability, increased security, compliance, 24/7/365 management, flexibility, mobility and lower costs.

 

Mobile Management and IoT

Mobility & Mobile Management

We can implement effective mobility management to enhance productivity, optimize spending, ensure security measures, leverage advanced mobile technologies and continuously review and improve mobility strategies to adapt to evolving business needs.

IoT

IoT (Internet of Things) solutions integrate smart devices, sensors, and connectivity to enable seamless communication and data exchange across various platforms.  We can design a solution in order to enhance efficiency by automating tasks, lowering costs by reducing waste, enhance security by protecting business assets and data, and improve customer experience.

Connectivity & SD-WAN

Whether you require high-speed Internet connectivity through wired fiber, ethernet access, wireless connectivity, Satellite or SD-WAN, we can assist in designing a Wide Area Network (WAN) that would achieve cost reduction, and  address security, prioritization, redundancy, fail-over and optimization.

Please contact us for free advisory service.